Hilton Electrical Pty Ltd (EC13082)
ABN: 66 620 166 458
Address: 38 Sphinx Way, Bibra Lake WA 6163
Email: enquiries@hiltonelectrical.com.au
Phone: 1300 872 343

1. Purpose

Hilton Electrical Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our electrical contracting services.

2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Residential or business address
• Email address
• Telephone number
• Billing details
• Property details relevant to works
• Photographs of job sites
• Payment information
• Communication records
• Employee and contractor information (where applicable)

We do not intentionally collect sensitive information unless required for employment purposes or where required by law.

3. How We Collect Personal Information

We collect personal information:

• When you request a quote or book services
• During service delivery
• Through phone, email, website forms, or social media
• Through job management software
• From third parties authorised by you (e.g. builders, property managers)

We only collect information that is reasonably necessary for our business functions.

4. Why We Collect and Use Personal Information

We use personal information to:

• Provide electrical services
• Issue quotes and invoices
• Communicate regarding works
• Process payments
• Maintain job records
• Comply with legal and regulatory obligations
• Improve our services
• Respond to enquiries or complaints

We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors
• Software providers (e.g. job management, accounting, Microsoft 365)
• Payment processors
• Insurers
• Professional advisers
• Regulatory authorities where required
• Debt recovery providers (if required)

Some service providers may store data on servers located outside Australia (including Microsoft cloud infrastructure). We take reasonable steps to ensure such providers comply with Australian Privacy Laws.

6. Information Security

We take reasonable technical and organisational measures to protect personal information, including:

• Secure cloud-based storage
• Access controls and user authentication
• Role-based access permissions
• Firewall and security software protection
• Secure disposal of physical documents
• Regular review of user access rights

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only as long as necessary for business, legal, and regulatory purposes.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if inaccurate.

Requests can be made via:

Email: enquiries@hiltonelectrical.com.au
Phone: 1300 872 343

We may require identity verification before releasing information.

9. Complaints

If you believe we have breached Privacy Laws, please contact us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to this Policy

We may update this Privacy Policy from time to time. The current version will be published on our website.